System Map
Each workflow shown as its own clean flow. Select a workflow to see its steps, trigger, messages, and how it connects to the next.
Illustrative demo data for ABC Heating & Cooling. Not actual customer results.
When an inbound call goes unanswered, the system instantly creates or updates the contact and texts the caller so the opportunity is not lost.
Trigger
Inbound call is missed (no staff answer within the ring window).
Exit conditions
Customer replies, books an appointment, or all follow-ups are sent.
Actions
- Create or update the contact record in OS CRM
- Fire the Missed Call Recovery automation
- Send an immediate SMS apology and offer of help
- Send up to three follow-up texts if there is no reply
Example messages
SMS · immediate
"Hi Sarah, this is ABC Heating & Cooling. Sorry we missed your call! What can we help you with today?"
SMS · follow-up 1 (+1 day)
"Hi Sarah, just following up on your call. Is there an HVAC issue we can help schedule?"
Connects to
A reply triggers the Customer Reply Handler and a staff notification, leading into appointment booking.